Shop with confidence – your satisfaction matters.
At Deepcutlery, we want you to love what you buy. If you’re not 100% satisfied, we’re here to help. Please read our return and refund policy below.
Return Eligibility
You may request a return if:
- The item is unused, in its original packaging, and in resalable condition
- The return is initiated within 14 days of receiving your order
- The item is not on sale, marked as final clearance, or personalized/customized
Opened or used items are not eligible for return unless defective.
How to Initiate a Return
To start a return:
- Contact us at Sale@deepcutlery.com with your order number and reason for return
- Wait for our confirmation and return instructions
- Ship the item back to the address provided
- Keep the shipping receipt for tracking purposes
Returns without prior approval may not be accepted.
Non-Returnable Items
We do not accept returns on:
- Used kitchen tools or hygiene-sensitive items (e.g., food containers, drinkware)
- Gift cards or downloadable products
- Clearance or final sale items
- Custom or personalized products
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original order for a refund and place a new order separately.
Contact Us
If you have questions about returns or refunds, our support team is ready to help:
Email: Sale@deepcutlery.com
Phone: +91 90497 42895
Address:Vadkun, Dahanu Road (W), Dist – Thane 401 602 (INDIA)
